Terms of Service

Last updated : May 1, 2026

1. Legal Information

These Terms of Service (hereinafter "TOS") govern the use of the Remios service, published by:

The service is hosted by Vercel Inc. and Supabase Inc.

2. Purpose

Remios is a Point of Sale (POS) software for restaurants and food service establishments, including:

• Order and floor plan management
• Menu and stock management
• Payment processing via connected terminals (Stripe)
• Artificial intelligence for voice order taking
• Customer loyalty management
• Reports and statistics
• Optional Remios HACCP module (hygiene, traceability, and support for control workflows)

Remios does not supply any hardware (payment terminals, printers, tablets, network equipment, probes, label printers, etc.). The user must obtain compatible hardware at their own expense and is solely responsible for costs, installation, and maintenance.

For printing till receipts and POS documents, the Remios POS software is compatible only with the Epson TM-m30 III thermal printer using Wi-Fi. No other printer or model is supported at this time.

The HACCP module is software to support food safety management. It is not integrated with label printers or with probes or other connected measuring devices; corresponding entries and logs are made by the user according to the features available in the service. It facilitates the organization, follow-up, and documentation of controls, but it does not certify that a control was actually carried out and does not replace the operator's vigilance, regulatory obligations, or the keeping of truthful and accurate records.

3. Acceptance of TOS

Use of the Remios service implies full and complete acceptance of these TOS. In case of disagreement with all or part of these conditions, the user must not use the service.

4. Access Conditions

To use Remios, the user must:

• Have a valid user account
• Comply with legal obligations applicable to their activity (restaurant, food service establishment)
• Have a functional internet connection
• Subscribe to the subscription offer provided

5. Pricing and Billing

Remios subscription is billed according to the rates in effect at the time of subscription. Prices are indicated in euros, including tax (VAT included) or excluding tax (VAT excluded) as applicable.

The launch offer is currently €49 excl. VAT per month, including:

• Remios POS System (includes payment features)
• Remios AI (voice order taking)
• Remios Reservations
• Remios Loyalty

The Remios HACCP module is available as an optional add-on at €20 excl. VAT per month, in addition to the subscribed plan, when the user enables this module.

Subscriptions involve no minimum term: the user may cancel at any time under the conditions set out in the "Termination" section.

Invoices are issued monthly and sent by email. Payments are processed via Stripe.

Transaction fees Payments via Stripe are subject to fees of 1.4% + €0.10 per transaction, in accordance with Stripe's terms.

6. Trial Period

A free 14-day trial period is offered to new users. This period allows testing the service without commitment or minimum term. At the end of this period, the subscription becomes paid unless the user cancels their account before the end of the trial period.

7. Termination

The user can cancel their subscription at any time from their client area or by contacting support at alexandre@remios.app.

Termination takes effect at the end of the current billing period. No refund will be made for the current period, except in cases provided by law.

In case of non-payment or violation of these TOS, Pantalacci Alexandre reserves the right to suspend or terminate access to the service immediately, without notice.

8. User Obligations

The user undertakes to:

• Use the service in accordance with its intended purpose and applicable laws
• Respect intellectual property rights
• Not attempt to access the service or systems in an unauthorized manner
• Not use the service for illegal or fraudulent purposes
• Maintain the confidentiality of their login credentials
• Immediately inform in case of loss or theft of their credentials
• Comply with legal obligations related to their activity (taxation, accounting, etc.)
• When using the Remios POS software in France, obtain where applicable the individual certificate for use of certified cash register software (attestation individuelle relative à l'utilisation d'un logiciel de caisse sécurisé), in accordance with applicable regulations; the user remains solely responsible for compliance with their legal, tax, and reporting obligations.
• Use HACCP regularization and backdating features only to faithfully record an operation that was actually performed; the user must not create, modify, regularize, backdate, or validate inaccurate, fictitious, false, misleading, or deceptive records, and remains responsible for maintaining truthful, accurate records that reflect operations as actually carried out.

9. Publisher Obligations

Pantalacci Alexandre undertakes to:

• Provide a service that complies with the descriptions and features announced
• Ensure reasonable service availability (subject to maintenance operations)
• Implement all means to ensure data security and confidentiality
• Comply with applicable regulations regarding personal data protection
• Inform users in case of major service modifications

10. Limitation of Liability

Pantalacci Alexandre cannot be held responsible for:

• Indirect damages resulting from the use or inability to use the service
• Data loss due to user error or circumstances beyond their control
• Service interruptions due to force majeure or maintenance operations
• Errors or omissions in data entered by the user
• Consequences of non-compliant use of the service
• Consequences, sanctions, losses, administrative inspections, claims, food poisoning events, sanitary non-compliances, or disputes resulting from any HACCP record that is entered, modified, regularized, or backdated after the fact in an inaccurate, fictitious, false, misleading, deceptive, or incomplete manner, including where a user wrongly states that a control was performed or that corrective action was taken when this was not actually the case

Remios reminders, alerts, badges, statuses, histories, and regularization mechanisms are only tools to assist with organization. They do not guarantee that controls were actually performed or that entered data is truthful. The user remains solely responsible for the actual performance of controls, for the food safety of their activity, and for the truthfulness of records entered into Remios. If the user ignores an alert, fails to perform a control, or later enters, regularizes, or backdates a false, fictitious, misleading, or inaccurate record, the user alone bears the consequences. Nothing in these TOS excludes the publisher's liability where such exclusion is prohibited by applicable law.

11. Intellectual Property

The Remios service, including its source code, interfaces, features, and documentation, is the exclusive property of Pantalacci Alexandre. Any reproduction, representation, modification, or adaptation without authorization is prohibited and constitutes counterfeiting subject to civil and criminal penalties.

12. Data Protection

The processing of personal data is described in our Privacy Policy, which is an integral part of these TOS.

13. TOS Modification

Pantalacci Alexandre reserves the right to modify these TOS at any time. Users will be informed of modifications by email or notification in the service. Continued use of the service after TOS modification constitutes acceptance of the new conditions.

14. Applicable Law and Jurisdiction

These TOS are governed by French law. In case of dispute, and after attempting amicable resolution, the parties agree to the jurisdiction of French courts.

In accordance with European regulations, the user may also resort to consumer mediation or any other alternative dispute resolution method.

15. Contact

For any questions regarding these TOS, you can contact us: