Terms of Service

Last updated : January 25, 2026

1. Legal Information

These Terms of Service (hereinafter "TOS") govern the use of the Remios service, published by:

The service is hosted by Vercel Inc. and Supabase Inc.

2. Purpose

Remios is a Point of Sale (POS) software for restaurants and food service establishments, including:

• Order and floor plan management
• Menu and stock management
• Payment processing via connected terminals (Stripe)
• Artificial intelligence for voice order taking
• Customer loyalty management
• Reports and statistics

3. Acceptance of TOS

Use of the Remios service implies full and complete acceptance of these TOS. In case of disagreement with all or part of these conditions, the user must not use the service.

4. Access Conditions

To use Remios, the user must:

• Have a valid user account
• Comply with legal obligations applicable to their activity (restaurant, food service establishment)
• Have a functional internet connection
• Subscribe to the subscription offer provided

5. Pricing and Billing

Remios subscription is billed according to the rates in effect at the time of subscription. Prices are indicated in euros, including tax (VAT included) or excluding tax (VAT excluded) as applicable.

The launch offer is currently €49 excl. VAT per month, including:

• Remios POS System (includes payment features)
• Remios AI (voice order taking)
• Remios Loyalty

Invoices are issued monthly and sent by email. Payments are processed via Stripe.

Transaction fees Payments via Stripe are subject to fees of 1.4% + €0.10 per transaction, in accordance with Stripe's terms.

6. Trial Period

A free 14-day trial period is offered to new users. This period allows testing the service without commitment. At the end of this period, the subscription becomes paid unless the user cancels their account before the end of the trial period.

7. Termination

The user can cancel their subscription at any time from their client area or by contacting support at alexandre@remios.app.

Termination takes effect at the end of the current billing period. No refund will be made for the current period, except in cases provided by law.

In case of non-payment or violation of these TOS, Pantalacci Alexandre reserves the right to suspend or terminate access to the service immediately, without notice.

8. User Obligations

The user undertakes to:

• Use the service in accordance with its intended purpose and applicable laws
• Respect intellectual property rights
• Not attempt to access the service or systems in an unauthorized manner
• Not use the service for illegal or fraudulent purposes
• Maintain the confidentiality of their login credentials
• Immediately inform in case of loss or theft of their credentials
• Comply with legal obligations related to their activity (taxation, accounting, etc.)

9. Publisher Obligations

Pantalacci Alexandre undertakes to:

• Provide a service that complies with the descriptions and features announced
• Ensure reasonable service availability (subject to maintenance operations)
• Implement all means to ensure data security and confidentiality
• Comply with applicable regulations regarding personal data protection
• Inform users in case of major service modifications

10. Limitation of Liability

Pantalacci Alexandre cannot be held responsible for:

• Indirect damages resulting from the use or inability to use the service
• Data loss due to user error or circumstances beyond their control
• Service interruptions due to force majeure or maintenance operations
• Errors or omissions in data entered by the user
• Consequences of non-compliant use of the service

The user remains solely responsible for the compliance of their activity with applicable regulations (taxation, accounting, hygiene, etc.).

11. Intellectual Property

The Remios service, including its source code, interfaces, features, and documentation, is the exclusive property of Pantalacci Alexandre. Any reproduction, representation, modification, or adaptation without authorization is prohibited and constitutes counterfeiting subject to civil and criminal penalties.

12. Data Protection

The processing of personal data is described in our Privacy Policy, which is an integral part of these TOS.

13. TOS Modification

Pantalacci Alexandre reserves the right to modify these TOS at any time. Users will be informed of modifications by email or notification in the service. Continued use of the service after TOS modification constitutes acceptance of the new conditions.

14. Applicable Law and Jurisdiction

These TOS are governed by French law. In case of dispute, and after attempting amicable resolution, the parties agree to the jurisdiction of French courts.

In accordance with European regulations, the user may also resort to consumer mediation or any other alternative dispute resolution method.

15. Contact

For any questions regarding these TOS, you can contact us: